Returns Policy

Please contact Karen Dobson of Joie de Vivre Botanical NZ Ltd if you are not satisfied with your purchase.

Refunds are not offered on change of mind purchases.

Any fault with the packaging or product please post it back and we will send out a replacement.

Please follow the simple instructions below if you would like to return an item:

  1. Contact us on +6421746250 or email [email protected]
  2. Pack the item back in it’s original packaging with original receipt.
  3. After receiving your query by email, we will call you to discuss the problem, please include your contact phone number and then we can arrange how we will receive the product back to us; or you can send direct to our address as stated on our website: 18 Austin Road Greenhithe, Auckland 0632.

Shipping Policy

What are my shipping options? 

Shipping is $4 throughout New Zealand!

All orders are processed and shipped with overnight or 2 day delivery within 3 days after purchase.

When can I expect to receive my order? 

We pride ourselves on getting your product order to you as quickly as possible.

Orders are processed within 24 hours of purchase.